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Frequently Asked Questions about COVID-19

What is a coronavirus?

A coronavirus causes a viral infection. It affects the respiratory (breathing) system. You may have heard of other coronaviruses like MERS and SARS. A new strain of coronavirus is now in the United States. This is the virus on the news that first showed up in China.

What is the name of the disease caused by this new coronavirus?

The World Health Organization (WHO) announced the new name of this disease is “coronavirus disease 2019”. For short, it is called COVID-19.

What are the symptoms?

People with COVID-19 have had a wide range of symptoms from mild to severe. These symptoms may appear two to 14 days after exposure to the virus. People with these symptoms or combinations of symptoms may have COVID-19:

  • Cough.
  • Shortness of breath or difficulty breathing.

Or at least two of these symptoms:

  • Fever.
  • Chills
  • Repeated shaking with chills.
  • Muscle pain.
  • Headache.
  • Sore throat.
  • New loss of taste or smell.

CDC COVID-19 Self-Checker

Do you have a fever, cough, shortness of breath, or other symptoms that could be caused by COVID-19? Follow these steps to use the CDC COVID-19 Self-Checker. It can help you make decisions and find the right care.

  1. Visit the CDC’s symptoms webpage. Opens a new window 
  2. Click the Self-Check button in the Self-Checker box.
  3. Answer each question as best as you can.
  4. When you are finished, the CDC will suggest what to do next.

Visit the CDC to get started Opens a new window

How do coronaviruses spread?

Coronaviruses can spread in the air and on frequently touched surfaces. That means they can spread like many other viruses. Sneezing, coughing, and coming in contact with an infected person can put you at risk.

What can I do to help prevent getting the coronavirus?

As of now, there are no vaccines for this coronavirus. But there are other things you can do to help prevent illness:

  • Wash your hands often with soap and warm water.
  • Disinfect surfaces in your home and workplace.
  • Don’t touch your face, nose, or mouth.
  • Cover your face with a tissue when you sneeze or cough, then throw the tissue away.
  • Keep your distance from people who are sick.

What do I do if I think I’m getting sick?

If you think you are getting sick, call your primary care provider. He or she can help find out what condition you have and the best way to get better. In case of an emergency, call 911.

How do I get my medication refill?

You can get an early refill on most prescriptions, to help make sure you have enough medication. You may be able to get a 90-day supply on some maintenance medicines. Contact your pharmacy or Prestige Health Choice Member Services at 1-855-355-9800 (TDD/TTY 1-855-358-5856) for more information.

What if I need medications delivered to me?

  • Ask your pharmacy if no cost prescription delivery is available. Many pharmacies are now offering new delivery options due to COVID-19 concerns.
  • Walgreens Pharmacy has a mail order service available to Prestige Health Choice members. You or your provider can call Walgreens Mail Order at 1-800-345-1985 to have prescriptions delivered to your home. Be sure to have your Prestige member ID card and your medication labels with you when you call.
  • If you have questions, please call Pharmacy Member Services toll-free at 1-855-371-3963.

How do I know if I am at high risk?

Older people and people with pre-existing medical conditions are at high risk. Those conditions include:

  • Asthma.
  • Chronic obstructive pulmonary disease (COPD).
  • Diabetes.
  • Heart disease.
  • Kidney disease.

I am pregnant. Am I at high risk?

There are no reports about an increased risk to pregnant women and children from COVID-19. This is something that is still being studied. Pregnant women should follow the same prevention tips as other people.

Where can I get tested?

If you have any questions about whether you should be tested, call your primary care provider. They will work with the state, the local public health department, and the Centers for Disease Control and Prevention (CDC) to see if you need to be tested for COVID-19.

Is coronavirus testing covered under my benefits and services?

Yes, as long as it is ordered by your doctor.

What is social distancing?

According to the CDC, social distancing means:

  • Stay out of crowded places.
  • Avoid group gatherings.
  • Maintain distance (about six feet or two meters) from others when you can.

I am feeling overwhelmed/scared/stressed about the coronavirus. What can I do?

If you, or someone you care about, are feeling overwhelmed with emotions like sadness, depression, or anxiety call:

  • Nurse Call Line at 1-855-398-5615.
  • Behavioral Health Member Services at 1-855-371-3967 (TTY/TDD: 1- 888-877-5378).
  • Substance Abuse and Mental Health Services Administration’s (SAMHSA’s) Disaster Distress Helpline: 1-800-985-5990 or text TalkWithUs to 66746 (TTY 1-800-846-8517).

If you feel like you want to harm yourself or others, call 911.

Call your primary care provider if stress gets in the way of your daily activities for several days in a row.

My doctor’s office is closed and I need medical care. Who can I see?

Prestige Health Choice continues to monitor the latest information regarding coronavirus disease (COVID-19). We know some providers may have closed their offices. If this happens, there may be other options to get the care you need. For example, Prestige Health Choice members can access telemedicine services. 

Telemedicine means you can connect with a provider outside of the office. If your provider’s office is closed, ask if you can:

  • Video chat with your provider through a computer, tablet, or smartphone.
  • Text with your provider through a secure web portal.
  • Talk to your provider by phone.

Some providers may not offer these services. For medical questions, call the 24/7 Nurse Call Line at 1-855-398-5615. For more resources and guidance, visit the CDC COVID-19 homepage.

Where can I go for more information?

For the most up-to-date information about coronavirus and COVID-19, visit: