Emergency Care

If you have an emergency, call 911 or go to the nearest emergency room. Show your AmeriHealth Caritas Florida ID card. Call your PCP and AmeriHealth Caritas Florida as soon as you can. You do not need a prior authorization to go to the emergency room.

You are always covered for medically necessary emergencies. An emergency medical condition is a situation in which your life could be threatened, or you could be hurt permanently if you don’t get care right away. If you are pregnant, this includes you and your unborn baby.

Out-of-area emergency care

If you or a family member get sick and need medical care when out of the AmeriHealth Caritas Florida service area, call Member Services toll-free at 1-855-355-9800 (TTY 1-855-358-5856). We will help you find a doctor wherever you are. You can also access telehealth, with your PCP or MDLIVE, from anywhere.