Pharmacy Services

Update: The Agency for Health Care Administration (AHCA) has updated the preferred drug list (PDL) requirements and guidelines for opioid medications.

If you have AmeriHealth Caritas Florida patients who take an opioid medication, there are changes to how they can get their prescriptions filled. This includes cough or cold prescriptions containing an opioid.

Read more about the requirements and guidelines.

Members with opioid prescriptions

  • Members must use 90 percent of all opioid prescription medication before they can get a refill.
  • Members are limited to a seven-day supply of short-acting opioid medications at point of sale.
  • Members are limited to only two seven-day supplies of short-acting opioid medications within a 30-day period. This can be increased when medically necessary.
  • Members requiring a long-acting opioid medication are limited to only one opioid medication prescription at a time.
  • Medicaid has adopted a minimum age limitation of 18 years on all prescription cough and cold medications containing codeine or hydrocodone.

Members with no history of opioid prescriptions during the last 60 days

  • Members are limited to 90 morphine milligram equivalents (MME) a day. This is for all opioid medications, including tramadol.

Drug formularies

Exondys 51 and Spinraza® requests should now be faxed to PerformRx℠ at 1-855-825-2717.


Pharmacy prior authorization

Providers are responsible for obtaining prior authorization. Providers may not bill members for services that require prior authorization for which authorization was not obtained.

Authorization is not a guarantee of payment. Other limitations or requirements may apply.

  1. Submit authorization requests to the PerformRx Prior Authorization team by fax at 1-855-825-2717. For any questions, call PerformRx at 1-855-371-3963.
  2. To submit requests for medication with Healthcare Common Procedure Coding System (HCPCS) codes that require authorization, include the HCPCS code that corresponds to the medication in the request. If the HCPCS code is a miscellaneous code, the National Drug Code (NDC) number must also be included on the request.

View our pharmacy prior authorization forms.

AHCA pharmacy prior authorization

You may use an AHCA form if there is no matching PerformRx form listed above. These forms should still be submitted to PerformRx.

View the AHCA pharmacy prior authorization forms

Pharmacy contact information

PerformRx provides pharmacy benefit management services to AmeriHealth Caritas Florida.

  • You may fax prior authorization requests to PerformRx at 1-855-825-2717.
  • You may call Provider Services at 1-800-617-5727 for assistance. For pharmacy questions, call the Pharmacy Help Desk at 1-855-371-3963, 24 hours a day, seven days a week.

Upon approval of a specialty authorization, you may forward the corresponding prescription to PerformSpecialty® via fax at 1-844-489-9565 for prompt service. You can contact them by phone at 1-855-287-7888.