Quick Reference Guide

Prestige Health Choice numbers

Department Phone number
Provider Services 1-800-617-5727
Claims 1-800-617-5727
Change Healthcare 1-877-363-3666
Authorizations/Utilization Management (UM) 1-855-371-8074
Authorizations/UM fax 1-855-236-9285
Online authorizations and status www.availity.com 
Care Management fax 1-855-358-5851
Inpatient concurrent review fax 1-855-236-9293
Inpatient discharge coordination fax 1-855-236-9293
Inpatient notification fax (24-hour fax submission) 1-855-236-9293
Online inpatient notifications and status www.availity.com 
Member Services  1-855-355-9800
Member Services TTY/TDD (hearing impaired) 1-855-358-5856
Provider portal help line 1-800-AVAILITY (282-4548)


Other contact information

Department Phone number
Agency for Health Care Administration (AHCA) consumer complaint hotline 1-888-419-3456
Coastal Care Services® (durable medical equipment, home health, and home infusion) 1-855-481-0505
Fraud, waste, and abuse reporting 1-866-833-9718
Fraud, waste, and abuse online reporting fraudtip@amerihealthcaritas.com
Hanger (orthotics and prosthetics) 1-877-754-6542
Healthy Start program 1-800-451-BABY (2229)
HearUSA (audiology and hearing aids) 1-800-731-3277
Immunization registry (SHOTS) 1-877-888-SHOT (7468)
It's Great to Wait pregnancy prevention program 1-866-232-3309
Premier Eye Care (vision) 1-855-371-3961
Behavioral health 1-855-371-3967
Quest Diagnostics (laboratory) South FL: 1-866-697-8378
North FL: 1-866-697-8378
Transportation services 1-855-371-3968
Vaccines for Children (VFC) 1-800-483-2543
PerformRx℠ (pharmacy benefits management) 1-855-371-3963
Women, Infants, and Children (WIC) nutritional service 1-800-342-3556