Quick Reference Guide
Prestige Health Choice numbers
| Department | Phone number |
|---|---|
| Provider Services | 1-800-617-5727 |
| Claims | 1-800-617-5727 |
| Change Healthcare | 1-877-363-3666 |
| Authorizations/Utilization Management (UM) | 1-855-371-8074 |
| Authorizations/UM fax | 1-855-236-9285 |
| Online authorizations and status | www.availity.com |
| Care Management fax | 1-855-358-5851 |
| Inpatient concurrent review fax | 1-855-236-9293 |
| Inpatient discharge coordination fax | 1-855-236-9293 |
| Inpatient notification fax (24-hour fax submission) | 1-855-236-9293 |
| Online inpatient notifications and status | www.availity.com |
| Member Services | 1-855-355-9800 |
| Member Services TTY/TDD (hearing impaired) | 1-855-358-5856 |
| Provider portal help line | 1-800-AVAILITY (282-4548) |
Other contact information
| Department | Phone number |
|---|---|
| Agency for Health Care Administration (AHCA) consumer complaint hotline | 1-888-419-3456 |
| Coastal Care Services® (durable medical equipment, home health, and home infusion) | 1-855-481-0505 |
| Fraud, waste, and abuse reporting | 1-866-833-9718 |
| Fraud, waste, and abuse online reporting | fraudtip@amerihealthcaritas.com |
| Hanger (orthotics and prosthetics) | 1-877-754-6542 |
| Healthy Start program | 1-800-451-BABY (2229) |
| HearUSA (audiology and hearing aids) | 1-800-731-3277 |
| Immunization registry (SHOTS) | 1-877-888-SHOT (7468) |
| It's Great to Wait pregnancy prevention program | 1-866-232-3309 |
| Premier Eye Care (vision) | 1-855-371-3961 |
| Behavioral health | 1-855-371-3967 |
| Quest Diagnostics (laboratory) | South FL: 1-866-697-8378 North FL: 1-866-697-8378 |
| Transportation services | 1-855-371-3968 |
| Vaccines for Children (VFC) | 1-800-483-2543 |
| PerformRx℠ (pharmacy benefits management) | 1-855-371-3963 |
| Women, Infants, and Children (WIC) nutritional service | 1-800-342-3556 |