Getting Started

Getting started for members

• Member Handbook — English (PDF)
• Member Handbook — Spanish (PDF)
• Member Handbook — Creole (PDF)
• Your ID card
• Important numbers

If you are not yet a member

• What is Medicaid?
  • Medicaid is the medical assistance program that provides access to health care for low-income families and individuals. Medicaid also assists the elderly and people with disabilities with the costs of nursing facility care and other medical and long-term care expenses.
• How can I see if I am eligible for Medicaid?
• Contact the Florida Department of Children and Families  at 1-866-762-2237.

How to enroll

Medicaid

• If you are eligible for Medicaid, you need to choose a health plan. The Florida Department of Children and Families (DCF) determines who is eligible for Medicaid.

Prestige Health Choice

If you choose Prestige Health Choice as your health plan:

• You will be mailed an ID card and letter first.
• • A second package will be mailed to you that has your Member Handbook and important information about Prestige Health Choice.
• Return the Authorization for Disclosure of Health Information (PDF) and Health Risk Assessment (PDF) forms.
• Return the member information update form (PDF) only if your information has changed.
• You will have 120 days to try Prestige Health Choice. If you would like to change your plan, you can find out how in the Prestige Health Choice Member Handbook.