Emergency Care

If you have an emergency, call 911 or go to the nearest emergency room. Show your Prestige ID card. Call your PCP and Prestige as soon as you can. You do not need a prior authorization to go to the emergency room.

An emergency is a health problem that may be serious and a danger to your life and ability to get around. The problem may be with any body part or organ. If you are pregnant, this includes you and your unborn baby.

Call 911 or go to the hospital emergency room if you or your family member has:

  • A serious accident
  • Eye damage
  • Severe bleeding
  • A fever of 100.5º or higher for infants 0 to 2 months old
  • Severe cuts or burns
  • Broken bone
  • Blood in vomit
  • A knife or gunshot wound
  • Chest pain
  • Difficulty breathing
  • Unconsciousness
  • Poisoning
  • Nearly drowned
  • No pulse or heartbeat
  • A stroke

Out-of-area emergency care

If you or a family member get sick and need medical care when out of the Prestige service area, call Member Services toll-free at 1-855-355-9800 (TTY 1-855-358-5856). We will help you find a doctor wherever you are.